OAKRAA, LLC Terms & Conditions

Effective Date: January 10, 2026

Introduction

Thank you for choosing OAKRAA, LLC (“OAKRAA,” “we,” or “us”). We provide preventative home maintenance plans and other home services (the “Service”). By using our Service, you enter into a binding agreement with OAKRAA. Please read carefully.

These Terms & Conditions consist of:

• Section A – General Terms (apply to all OAKRAA services)
• Section B – Service-Specific Terms (supplement and clarify Section A for particular services)
• Section C – Maintenance Plan Terms (apply to OAKRAA No-Worry Home Maintenance plans)

Service & Pricing Models
OAKRAA offers services under different pricing structures depending on the type of service provided. Maintenance plan services are delivered on a task-based basis, while certain non-plan projects, specialty services, or contractor-coordinated work may be billed hourly, flat-rate, or under separate pricing arrangements, as outlined in the applicable proposal or invoice.

The applicable pricing model will be clearly identified in advance and governs the services performed.

Your continued use of our Service indicates your agreement to these Terms.

SECTION A – General Terms

1. Agreement to Terms

By using OAKRAA, you agree to:

1. Comply with these Terms & Conditions, including Section A, Section B (Service-Specific Terms), and Section C (Maintenance Plan Terms).

2. Comply with any Additional Terms provided separately for specific services.

3. Be at least 18 years old and legally capable of entering a contract.

2. Your Personal Information

We handle your information according to our Privacy Policy. By using our Service, you consent to our collection, use, and storage of your personal information.

3. Photos, Videos & Marketing Use

• OAKRAA may take photos or videos of work areas for documentation, marketing, and promotional purposes.
• Small or cropped images may be used without showing large property areas unless permission is granted.
• By using our services, you consent to this use unless you notify us otherwise in writing.

4. Changes to Terms & Services

We may update these Terms or our Service at any time. Material changes may require your acceptance to continue use. Continued use of the Service after changes constitutes agreement to the new Terms.

5. Payments & Billing

• General billing rules apply to all services. Maintenance plan–specific billing, recurring payments, and auto-renewal rules are outlined in Section C.
• Individual services require payment per invoice.
• Late payments (over 30 days) may incur a 5% late fee or the maximum allowed by law.
• No refunds are issued for canceled subscriptions or partial periods, unless otherwise stated in Section C.
• Payment methods on file may be charged automatically for amounts due.
• Maintenance plan services are not billed by the hour. Project work, specialty services, or non-plan services may be billed hourly or by proposal, as disclosed in advance.

6. Termination & Cancellation

• General termination rules apply to all services; Section C covers maintenance plan cancellation.
• Termination does not relieve you from paying any fees due for Services rendered prior to termination.
• Certain sections of these Terms (e.g., Limitation of Liability, Disputes) survive termination.

7. Disclaimers & Warranties

• Services are provided “as-is” and “as-available.”
• OAKRAA does not guarantee total safety or the prevention of accidents. Any safety features, improvements, or recommendations are designed to reduce risk but cannot guarantee safety.
• Warranties or guarantees for specific services or maintenance plans are detailed in Sections B and C.

8. Force Majeure

OAKRAA is not liable for delays or failures due to events beyond our reasonable control, including natural disasters, supply shortages, or utility outages.

9. Limitation of Liability

• OAKRAA’s maximum liability for any claim arising from our services is limited to the total amount paid by the client for the specific service, giving rise to the claim.
• This limitation does not apply to damages caused by gross negligence, willful misconduct, or violations of law.
• Service-specific or plan-specific exclusions and limitations are detailed in Sections B and C.

10. Dispute Resolution

• Informal negotiation is required before arbitration or small claims court.
• Arbitration follows the U.S. Federal Arbitration Act and AAA rules.
• No class actions or representative claims are allowed.
• Location: small claims or arbitration in Arapahoe County, Colorado.

11. Miscellaneous

• Governing Law: Colorado law governs these Terms.
• Assignment: You may not transfer your rights without consent. OAKRAA may assign freely.
• Severability: If any term is unenforceable, remaining terms remain valid.
• Attorney Fees: Prevailing party entitled to legal fees.
• Waiver: Failure to enforce rights does not constitute a waiver.
• Contact: OAKRAA, LLC

SECTION B – Service-Specific Terms

1. Scope of Service

1. Full project details are outlined in your proposal and invoice, including task descriptions, task classifications (if applicable), exclusions, materials, pricing structure, and any special notes.
2. Task lists provided in proposals, invoices, or on the OAKRAA website are illustrative and not exhaustive. The technician onsite has final discretion to determine whether requested tasks may be completed as part of the Service, based on estimated time, complexity, site conditions, safety considerations, and the technician’s skills and competencies
3. Services will only be performed where access is provided and conditions are safe. Additional trips due to blocked or unsafe areas may incur extra charges.
4. References: Section A applies to all general rules and liability; Section C applies if the service is part of a maintenance plan.

2. Client-Supplied Materials

• You are responsible for ensuring all client-supplied materials meet applicable standards, including HOA or municipal requirements.
• OAKRAA is not responsible for costs, delays, or outcomes resulting from materials that are incorrect, incompatible, or unsafe.
• OAKRAA reserves the right to refuse or pause work if client-supplied materials present safety or compliance issues.
• Delays or inability to complete a task or project due to incorrect, missing, incompatible, or unsafe client-supplied materials may result in the work being deferred, reclassified, or excluded from the current visit.

3. Minor Repairs & Pre-Existing Conditions

• OAKRAA may perform minor repairs necessary to complete the Service.
• Significant repairs, missing or rotten structural elements, or other issues will require a separate proposal and must be addressed before the Service can proceed.
• Any unaddressed issues that prevent completion may result in project delays or additional charges.
• If conditions discovered onsite materially increase the scope, time, or complexity of a task or project, the technician may pause work and recommend reclassification, additional authorization, or a separate proposal.

4. Smart Home Setup & Safety Services

• Smart home and safety services may be included as part of the Service.
• Safety recommendations or features improve safety but do not guarantee total safety.

5. Access & Utilities

• You must provide access to all areas and utilities required to perform the Service.
• Power, water, or other utilities may be required for certain Services and will be noted in proposals.

6.Warranties & Guarantees

• Any warranties or guarantees apply only to the specific Service and are outlined in the applicable Section B service details.
• Documentation such as photos or records may be taken to verify warranty claims.

7. Subcontractors

• OAKRAA may subcontract portions of the Service with notice.
• Subcontractors maintain insurance and standards equal to or greater than OAKRAA.

8. References to Full Terms

These Section B Terms supplement the full OAKRAA Terms and Conditions. Full legal Terms are available at: https://noworry-home.com/terms-and-conditions/.

Section C. Maintenance Plan Terms

1. Scope of Services

• Each Maintenance System includes the services and benefits listed in the system description. Each Maintenance System includes the services and benefits listed in the system description.
  Task menus provided to members outline common examples of eligible work but are not exhaustive. Tasks not listed may be approved at the technician’s discretion or quoted separately if outside the scope of the plan.
• References: Section A applies to all general terms and liability.

2. Service Limits

• Each maintenance plan includes a defined number of visits and an allowance for Small Tasks and/or Large Tasks per visit, as described in the applicable plan.
• Tasks are not guaranteed by time. Unused visits do not roll over unless otherwise specified in writing. Unused task capacity does not accumulate beyond stated rollover allowances, if any.
• If requested tasks exceed the plan allowance or are determined to be outside plan scope, OAKRAA may recommend deferring the task, applying it to a future visit, or providing a separate quote.

3. Technician Discretion

• The OAKRAA technician onsite has final discretion regarding task classification, feasibility, sequencing, and safety. OAKRAA does not guarantee completion of all requested tasks during a single visit. Decisions made onsite are based on professional judgment, safety considerations, plan limitations, site conditions, and technician competencies.

4. Scheduling & Access

• Client is responsible for providing safe and reasonable access to the property at scheduled times.
• If access is not available at the scheduled time, the visit may be forfeited or rescheduled at OAKRAA’s discretion and may incur a fee.
• Tasks may be reclassified, deferred, or declined if access, materials, utilities, or site conditions prevent safe or efficient completion during the scheduled visit.

5. Payment & Renewal

• Plans are billed monthly or annually in advance.
• Annual payments are nonrefundable once services begin, except as required by law.
• Plans automatically renew at the then-current rate unless cancelled with at least 30 days’ written notice before the next billing cycle.

6. Emergency & Priority Services

• Emergency response and priority scheduling are available only for plans that expressly include them.
• OAKRAA will make commercially reasonable efforts to respond promptly, but response times are not guaranteed.

7. Contractor Services

• If OAKRAA arranges work by third-party contractors, Client understands that those contractors are independent providers.
• OAKRAA is not liable for the acts, omissions, or performance of third-party contractors.

8. Plan Modifications

• OAKRAA reserves the right to adjust plan pricing, benefits, or services with 30 days’ written notice.
• Clients may elect to cancel rather than accept modifications.
• Task classifications, task menus, and maintenance plan structures may be updated periodically as part of ongoing service improvements.

9. Termination of Service

• OAKRAA may terminate a plan for nonpayment, unsafe working conditions, or misuse of services.
• If the Client sells or moves from the covered property, the plan may be transferred to the new homeowner with OAKRAA’s written consent.

End of Terms & Conditions